The public launch of ChatGPT in late 2022 triggered huge levels of interest in AI and machine learning. This panel discussion will go beyond the hype to look at the benefits AI might offer for libraries, their diverse range of users and communities. The pace at which technologies evolve can create a sense of rapid change – but humans (and their needs) adapt more slowly.

Our topical discussion aims to explore: how libraries could use AI to improve services and provide access to knowledge and culture; ensuring AI tools are compatible with library values; the role of libraries in increasing AI-related information and literacy; how librarians can build on the data and information skills they already have, and work to minimise the harms and biases of AI.